02+Development+KPI

= Organizational Development Key Performance Idicators: =

What Are Key Performance Indicators (KPI)
Key Performance Indicators are quantifiable measurements, agreed to beforehand, that reflect the critical success factors of an organization. They will differ depending on the organization. A business may have as one of its Key Performance Indicators the percentage of its income that comes from return customers. A school may focus its Key Performance Indicators on graduation rates of its students. A Customer Service Department may have as one of its Key Performance Indicators, in line with overall company KPIs, percentage of customer calls answered in the first minute. A Key Performance Indicator for a social service organization might be number of clients assisted during the year. Whatever Key Performance Indicators are selected, they must reflect the organization's goals, they must be key to its success ,and they must be quantifiable (measurable). Key Performance Indicators usually are long-term considerations. The definition of what they are and how they are measured do not change often. The goals for a particular Key Performance Indicator may change as the organization's goals change, or as it gets closer to achieving a goal.

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I think that competence is a very important topic, 'cause that way our organization has got to be getting better and better to survive between t other organizations that provide t same product or service, so we have a secret strategy and a special way to operate, we have to improve to survive as systemic theory demands! , and the objectives should be fitted to the invironment external and enternal and flixible if not... well our company will break down